Nexsys Technologies LLC (“Nexsys”, “Us”, “We” and “Our”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. Nexsys operates various web pages and applications, including the Clear Path®, Clear SignSM, and Clear HOI web applications, Clear Path, Clear Sign, and Clear HOI web portals, as well as several websites dedicated to Nexsys business (collectively, Our “Website(s)”) and a mobile application (Our “App”) (together, Our Website(s) and Our App are Our “Platform”) and have created this Privacy Policy to inform You of:
Our collection, use, storage, protection and disclosing practices for information that we collect from any individual who visits Our Website(s) or uses the services provided through the Platform for any purpose (“You” or “Your”).
This policy applies to information we collect:
This policy does not apply to information collected by:
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By visiting Our Website, using Our Platform, providing Us with information online, or downloading our App, You signify Your consent to the collection, use, and sharing practices described in this Privacy Policy. By providing Your personally identifiable information to Us, You signify Your consent to the information collection, use, and sharing practices described in this Privacy Policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Our Website is not intended for children under thirteen (13) years of age. No one under age thirteen (13) may provide any personal information to or on the Website. We do not knowingly collect personal information from children under thirteen (13). If you are under thirteen (13), do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under thirteen (13) without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under thirteen (13), please contact us at Privacy@nexsystech.com. California residents under thirteen (13) years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.
We collect personal and non-personal information (i) that You provide to us when using Our Platform, (ii) that You give to customer support team when communicating with us offline or via e-mail, or (iii) automatically when you use Our Platform. This collection may include several types of information about users of our Website, including:
We collect and store some or all of the personal information:
This personal information may be used to provide the products and services that You have requested with Nexsys or other entities, to process transaction(s), to send transactions confirmations and to provide customer service. We will not use the information you provided to us through our Platform for marketing purposes, and if our practices change, we will inform you of this change and, if appropriate, provide you a right to opt-out of these communications.
We may also collect non-personal information about users of Our Platform. The non-personal information that we collect on our Platform is information that by itself cannot be used to identify or contact You. Such non-personal information may include:
We may share information we collect from you, both personally identifiable and non-personally identifiable, with business partners, including, but not limited to, Your lender, Your title agent, the title insurance company, companies We use to verify your identity credentials, the purchaser of Your loan or where We reasonably believe required by law.
We have established several relationships with third-party vendors to best serve Our customers and to operate our Platform. We may employ other companies and individuals, either affiliated or unaffiliated, to perform functions on Our behalf in connection with the operation of Our Platform. Examples include video recording of transactions, storage of video recordings, and authentication-related services. These third parties may have access to Your information collected through Our Platform as needed to perform their functions but may not use it for other purposes.
From time to time, we may engage other third parties to assist in providing Platform evaluation services, order processing, fulfillment services, as well as customer service. In addition, we may engage third parties to provide services such as fraud protection and credit risk reduction, product customization, data analysis, and data cleansing. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services. We may share Your personal information in response to a court order, subpoena, government investigation, or as otherwise required by law and by Your use of the Platform, You consent to such sharing.
We may transfer Your personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event involving all or some of Our assets.
Subject to the terms and conditions of this Privacy Policy, any communication or material You give to us or transmit or post to this Platform by email or otherwise, including any data, questions, comments, suggestions, or Your navigation and any activity on the Platform (other than personally identifiable information which will be treated in accordance with this Privacy Policy), is and will be treated as non-confidential and non-proprietary and anything You give or transmit or post may be used by us and Our affiliates for any purpose, including without limitation, reproduction, disclosure, transmission, publication, broadcast, and posting.
Subject to the terms and conditions of this Privacy Policy and the Nexsys Terms of Use for Our Website and Platform, you acknowledge and agree that for the purposes of the intended transaction Nexsys record via audio video technology, any communication, material, or the transaction, and any such recording(s) will be retained for audit purposes. Nexsys WILL NOT sell or use such a recording for any purpose not related to the transaction for which the recording was created.
We are free to use any ideas, concepts, know-how, or techniques contained in any communication or material that You give to us or send to our Platform for any purpose whatsoever including, but not limited to, developing and manufacturing products using such information.
We may also require entities such as lenders or title agents to provide information, which may include personal information relating to a borrower or signing agent, in order to access certain features of the Platform.
Also, like many websites and mobile apps, We use "cookies" or similar technologies on our Platform, which are files stored on Your device's hard drive by Your browser or App. These cookies help Us identify Our account holders and optimize their experience on the Platform. They do not include any data that will identify You personally. They will, however, allow You to use some specialized features of the Platform.
Most browsers provide You with the option to set Your browser to accept all cookies, to notify You when a cookie is issued, or to not receive cookies at any time. The last of these, of course, means that certain personalized services may not be provided to you and, accordingly, You may not be able to take full advantage of all of the features on Our Websites. At this time, the Website does not respond to browser “do not track” signals.
From time to time, We may use the actions that customers take on our Platform to customize Our products. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve Our Platform's designs and operation and to provide Our customers with a more fulfilling experience.
You can correct data relating to You, whether provided by You or another entity, by contacting the lender, title agent or insurer associated with Your transaction. To correct the information, You need to end the session. If You have any questions or concerns about correcting or updating Your Data, please contact the lender, title agent or insurer associated with your transaction.
We have established several relationships with third-party vendors to best serve Our customers and to operate our Websites.
If You have questions during the closing process, You may call the telephone number provided in the Help section of the closing window (located on the right side of the screen on the Website). If you need assistance or would like to provide feedback after the closing process, You should contact your lender. You also may provide feedback by calling the telephone number provided in the Help section of the closing window on the Website.
We use industry-recognized security safeguards to protect your data. We secure all data that’s sent to us to protect it from loss, misuse, and unauthorized changes. We protect your data using industry-standard security products and protocols, as well as carefully developed security procedures. Our security measures are reviewed on a regular basis by both our internal team members and outside security specialists. We also hold our team members responsible for keeping your data safe. Here are some ways we do that:
We use Secure Socket Layer (SSL) encryption technology to protect Your personal information. Personally identifiable information is stored on secure servers employing firewalls. We encrypt transmitted personally identifiable information and, where appropriate, We encrypt transmitted sensitive personally identifiable information at rest.
We do not sell your data.
If we are going to use Your personally identifiable information in a manner different from that stated at the time of collection, We will notify You. You will have a choice as to whether or not we use Your information in this different manner. In addition, if We make any material changes in Our privacy practices that do not affect user information already stored in Our database, we will post a revised version of this Privacy Policy on the Website notifying users of the change and it will be available within the App as well.
You may have additional rights available to you in regard to your personal information, such rights are dependent upon the laws and regulations of the state that you reside. To view your additional rights and disclosures related to such rights, please click here and select the appropriate state.
Such additional privacy protections are subject to individual state law and regulations and all states may not be available. If your state is not listed, and to the extent allowed by law, this Privacy Policy shall govern Nexsys’ use of your data and your rights to such personal information.
If you are a California resident, learn more about your California privacy rights at the Nexsys Privacy Notice for California Residents.
To make a request to exercise your California privacy rights, please contact us.
We provide multiple methods for you to contact us with questions regarding your data, our Privacy Policy, other online privacy statements, our information practices, or other aspects of privacy on our Websites. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns.
Nexsys Technologies LLC
Attn: Nexsys Legal
662 Woodward Avenue
Detroit, MI 48226
Please include your phone number when contacting us by mail so that we can promptly review, fulfill and reply to your request.